We have a multi-tiered support structure to cater to different needs:
- Customer Support Team: Handles public inquiries and general questions.
- Partner and Affiliate Team: Manages partnerships, affiliates, and general PR/associate inquiries. We are open to bespoke arrangements and love to work with communities to offer as much opportunity to good traders as possible.
- Dedicated Accreditation and LPM Support: Provides specialized support for those in our Accreditation Program and Live Portfolio Managers (LPMs). This team has direct access to dedicated resources and technical teams for the platforms provided.
- Risk Management Team: Handles onboarding, communicates with accreditation traders on account management, and liaises directly with the technology and accounts departments for funding partner analysis. They also work closely with LPMs to ensure consistency and viability in trading strategies.