What Is the Response Time for Support Queries at UltraCap Trading?
Our support team aims to respond to all queries within 24 hours during Australian business hours. While our teams work varied hours in this post-COVID era of remote working, you can expect responses to customer queries to align with Australian Business Hours Timeframes. For more urgent matters, we recommend using our live chat feature for […]
Are There Opportunities for Sales Traders at UltraCap Trading?
Yes, we are actively seeking sales traders to help expand our footprint and work more closely with retail traders. Sales traders function like account managers for a community or a recruited group of traders. They are not only compensated for their mentoring and management but are also provided with accreditation access and macro pool access […]
What Is UltraCap Trading’s Support Structure?
We have a multi-tiered support structure to cater to different needs: Customer Support Team: Handles public inquiries and general questions. Partner and Affiliate Team: Manages partnerships, affiliates, and general PR/associate inquiries. We are open to bespoke arrangements and love to work with communities to offer as much opportunity to good traders as possible. Dedicated Accreditation […]
What Exclusive Benefits and Services Does UltraCap Trading Offer?
While we don’t offer training or educational resources, we do provide exclusive benefits and services to our traders. These include software discounts, trade copying software, and other resources that will soon be available through our client portal.
Can I Have Multiple Live Trading Accounts at UltraCap Trading?
Yes, you can have up to 3 accounts of each Plan Type, but this is subject to certain conditions and approvals, and you cannot trade copy between them. They must be distinctly different trading approaches. Stacking accounts, trade copying between accounts is not permitted. Having multiple accounts allows you to diversify your trading strategies and […]
What Happens After I Pass the Accreditation Program at UltraCap Trading?
Once you successfully pass the Accreditation Program, you enter the onboarding phase. This involves receiving a formal letter of offer, undergoing the Know Your Customer (KYC) process, and signing your Live Portfolio Manager (LPM) contract. After these steps are completed, you’ll be onboarded into our unique trading ecosystem with a live funded account.
What Career Growth and Progression Options Does UltraCap Trading Offer?
UltraCap Trading is committed to the career growth of its traders. As you gain experience and demonstrate consistent trading results, there are opportunities for live funding allocations and profit share fee percentages will increase. We also offer roles such as Sales Traders, who function like account managers for communities or groups of traders. These roles […]
